Safety Precautions

This plan presents what we have studied and agree that best follows the CDC guidelines and meets the decelerating curve and declining number of new COVID-19 positive cases and related deaths in Arkansas.  The Quapaw Tribal Nation and Saracen Annex and Saracen Casino Resort  will continue to refine, adjust and update the plan as CDC and State officials provide additional updated information.

We agree that a “gradual, structured and phased” re-opening of the state’s economy provides that cushion of safety that our local community, our employees, our guests and the medical professionals in our area recommend and that we as a business partner require.

We have instituted a phased opening of Saracen Casino, with limited hours of operation initially, providing physical distancing measures, temperature checks both front of house and back of house, limiting and monitoring larger gatherings, and providing our team with appropriate Personal Protective Equipment that is reasonable and necessary to keep both them and our guests as safe as possible.  This includes the requirement of masks, gloves, personal partitions, and increased sanitation protocols for many areas of the Nation’s government office areas and businesses.

We will follow the data provided by the experts tracking

  • Increases in COVID-19 testing velocity
  • Hospitalizations and deaths per million should not exceed the national average over any sustained period
  • Hospital critical care bed availability should be reserved based on a ratio of current COVID-19 patients in the event of a spike.
  • Full transparent data should be public, web based and accessible

We understand that with a structured, incremental opening, we have the ability to pull back if cases increase or to move forward if the curve continues to decelerate.  This is a protocol similar to those for any contagious disease.  Our focus is on the health and safety of both our employees, our guests and the surrounding communities.

We also fully understand that regardless of the quality of protocols we put in place, the public must also be an active participant in practicing social distancing and proper sanitation to avoid exposure.

It is imperative that we have “take away” lessons learned from this pandemic.  Too many have lost their lives or suffered irreparable damage for us to ignoring the tragedy seen globally by this horrendous virus.  We must take heed and put strong protocols in place that are long lasting to avoid a possible reintroduction of a secondary round of this or any contagious disease.  We all need to be realistic and prepared to show our team and our guests that their safety truly must be everyone’s priority.

Employee & Guest Protection

The health and safety of our team members and guests has been and will always be our number one priority.

Required Posting for Arkansas Businesses per Executive Order 20-13(3)

NOTICE requires all Arkansas businesses, manufacturers, construction companies and places of worship to post a notice at the facility entrance that specifies:


  • Please do not enter if you have a cough or fever
  • Maintain a minimum six-foot distance from other people
  • Sneeze or cough into your elbow
  • Do not shake hands or engage in any unnecessary physical contact.

Security and points of entry at Saracen Annex.

Procedures for addressing safety and security related Covid 19 concerns:

All guests entering Saracen Annex will be screened for elevated temperature, or any obvious signs of illness.  Entry into Saracen Annex will be restricted to the main entrance  (porte cochere) or designated entrances.  Initially, the side entrance accessing both the Q Store and the Casino/Bar entrance will be an “exit only.”  Each of these points of entry will be further restricted to allow the security department the opportunity to observe, and check the temperature of each individual entering the facility.

As the main entrance includes expanded overhead coverage, social distancing guest line queuing can be accommodated.  Overflow, should it be required, can be accommodated utilizing the eastern and north perimeter of building, while still maintaining social distance.

Entrance &  Exit Posts

Restricted access will be accomplished through the use of stanchions, narrowing the access points near the security post to one lane of entry, only one guest at a time may be screened and allowed, or denied entry.  Exit doors will be clearly marked.

Primary means of detection of an illness will be two fold, first of which is observation, is the person trying to enter, displaying obvious signs of illness as described by the CDC as COVID-19 related:

  • People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms or combinations of symptoms may have COVID-19:
    • Cough
    • Shortness of breath or difficulty breathing
  • Or at least two of these symptoms:
    • Fever
    • Chills
    • Repeated shaking with chills
    • Muscle pain
    • Headache
    • Sore throat
    • New loss of taste or smell
  • If guest displays any of these emergency warning signs* for COVID-19 direct them to get medical attention immediately:
    • Trouble breathing
    • Persistent pain or pressure in the chest
    • New confusion or inability to arouse
    • Bluish lips or face

Barring any obvious signs of illness the second means of detection will be through the use of a thermal device for taking each entrants temperature.  The devices may vary in design, from walk up, stand alone, no contact devices, to hand held devices which may be contact, or no contact devices.

If an individual shows two or more obvious signs of illness based on the above noted CDC guidelines, the individual may be denied entry. If the individual displays a temperature of over 100.4, the guest will be taken to the side, where a second security officer or designated employee, will discuss the matter with the guest to see if there are mitigating circumstances surrounding their apparent illness, or reason for elevated temperature,  that may allow them entry to the facility.  The secondary officer will check their temperature again, with a handheld device.  If the guest continues to display an elevated temperature, they will be denied entry.

There will be times, especially in warmer weather, where guests will likely show an elevated temperature.  If after having taken the second reading the guest is still showing high, and they claim that it is heat related, ask them to step back in the open lobby area and wait a few minutes, then return to the secondary officer to be checked again to determine if they will be allowed entry.

After successful screening, guests with an active Players card will proceed to a “card swipe station” which will log their personal information, the date and time of visit.  Guests who have lost their Players card or who have not yet signed up for one, will proceed to the Ambassador’s podium or temporary card station where they will be processed with valid identification.  After receiving Players card, guest then swipes at podium where they are  logged in to assist with a methodology for tracking/tracing individuals visiting the property who may later be diagnosed with COVID-19 or who are identified as being exposed to someone testing positive for COVID-19.

All guests will be requested to lower their masks for identification purposes as required by Casino protocols, identification and SOP’s.

Officers or designated personnel working post duties will be required to use proper personal protection, specifically masks, and gloves.  There will also be hand sanitizer available for the officers as needed.

Unlike past practice, all team members will be required to wear protective masks. All guests will also be required to wear either their personal mask or one will be provided to them.

Guests approaching the cashier cage for any type of transaction, with the exception of returning found items, will be required to lower their mask during the cage transaction to allow for proper identification.

Exposure Investigation:  Surveillance will complete a review protocol for surveillance operators to follow when assisting with a COVID-19 “trace” by attempting to identify anyone who might have been exposed to someone with a positive COVID 19 test on specific dates/times.

Social Distancing – Guests will be advised to practice social distance adhering to the six feet separation from other groups of people not traveling with them while standing in lines, in Q Store or grouping elsewhere on the property.  Further, to help ensure appropriate social distancing Security officers or designated personnel will monitor “guests in – guests out” so counts can be maintained of actual total number of individuals inside the casino at any given time.  Total number of guests permitted into the building during initial phase of re-opening cannot exceed 30% of building capacity.  Team Members will be reminded not to touch their faces and to also practice social distancing by standing six feet away from guests and other team members whenever possible.  Masks, gloves and hand sanitizer will be issued to team members in appropriate businesses, departments/positions, and privacy panels will be erected at the business points of sale, reception desks, cashier’s cage, between slot machines and other appropriate areas in lieu of or in addition to  masks.

All areas where possible, will have a physical barrier between the guests and the team members. This includes food ordering and cashiers. Slot machines will have physical barriers between guests.